Questions and Answers for our Customers
       Mortgage Banks & Loan Servicers

Why did you change your name?
We are now using our corporate name since we are preparing to roll out additional products this summer. Soon BPO Tracker and BPOs will be considered more of a product, than a representation of our company.

What does this mean to me as a Customer?
You will have access to more valuation products meeting your tape-to-tie-out ("T2TO") needs. In addition to new products, we are working on existing product variations to help improve accuracy of your values and meet your other needs.

You will still get the same level of customer service combined with unparalleled turn-around times, 100% completion rates and the same promises we've made and delivered on in the past. This signifies growth at our company.

Will this affect any of my tax or other forms?
No. We are still using the same tax identification number.

What does Clear Capital mean? Any significance to the name?
By offering multiple effective valuation products, we are enabling customers a clear view of their capital. We hope to help grow your business under our new name.

Does this name change and the additional products signify any problems at BPO Tracker? With your BPO business?
Just the opposite. BPO Tracker recently marked a milestone of 100,000 BPOs in just over two years in business. We have had significant growth in the company. Ultimately, we are bringing on the products that our customers have been requesting.

Was BPO Tracker bought by Clear Capital?
BPO Tracker has always been "A Clear Capital Company" - We are now leading with "Clear Capital" as we expand our product line. Our company history goes back to REONetwork over 4 years ago. REO Network led to BPO Tracker and ultimately Clear Capital.

Is Clear Capital owned by the same people as BPO Tracker?
Yes, it's simply a name change to reflect the upcoming diversification and expansion our product line. Clear Capital is a privately owned, closely held S-Corp. Duane Andrews still serves as the CEO of Clear Capital, just as he was with BPO Tracker.

Will you have a new phone number?
No, we'll keep the same phone number (although our website will change - see next question).

Will you have a new website?
Yes, we now have www.clearcapital.com.

Bpotracker.com will always point to www.clearcapital.com, but it is best to start using www.clearcapital.com. We would like you to start getting used to seeing information from Clear Capital as we hope to grow the business under that name.

Can I still go to www.bpotracker.com?
Yes, we want to ease you through this transition, but it is best to start using www.clearcapital.com. We would like you to start getting used to seeing information from Clear Capital. Over the next 3-6 months we will start phasing out BPO Tracker addresses.

Will you have different email addresses or can I still use customer@bpotracker.com?
Yes, but we would like you to start getting used to seeing information from Clear Capital. Over the next 3-6 months we will start phasing out BPO Tracker addresses.

What products will you unveil?
We are currently looking at providing an AVM cascade as a valuation alternative. Additionally, we are exploring ways to enhance BPO's with additional comparable data and review. We are looking to fulfill all of your "T2T0" due diligence and valuation needs in the future. We'll keep you apprised of product and services additions.

When?
We anticipate rolling out an AVM review product in late Q3. That's contingent upon our technology platforms being well-tested and as easy to use as possible. We're closing in on the finishing touches, but with any good tech, it takes time to perfect and every day we find a way to make it better. We will notify you as soon as we are about to roll these out.

Why AVMs and AVM hybrids?
Our current and future customers are interested in a variety of alternative valuation options, including: BPOs, AVMs, broker and appraiser assisted AVMs, drive-by appraisals, appraisal reviews, and many more.

To date, Clear Capital/BPOTracker has focused exclusively on BPOs and Property Inspections. Given the level of service that our customers have grown to appreciate from BPOTracker (Clear Capital), they would love to place orders of an array of alternative valuation products with us. Our intention is to bring the same level of proven quality and customer service to our customers with new and innovative products.

How are you building your appraiser network?
Carefully. Our network has our client's interest at heart. We are interested in developing a network of the most experienced and proven appraisers in their respective areas. We will charge no fees for admission, but rather requirements for inclusion (such as minimum years experience and exposure to particular valuation types like reviews, 2055 drive-bys, etc). We have retained licensed journeymen appraisers to aid in developing this network.

Will there be any change in broker payment policy?
No. We still plan on paying brokers within 30 days of work being complete. We will follow the same payment policy as we have now.